Date: Wed, 14 May 2008
From: Lynda
To: dollysflorist@yahoo.com
For your information,
I ordered flowers for my Mother on Tuesday the 6th of May for Mother's Day. Reason being, I wanted the fowers delivered on Friday, so that she might enjoy them for a few extra days. I received an e-mail from 1-800flowers that they were out for delivery on Friday morning, shipped via United Parcel Service (Brown). Unfortunately, I was unable to track the delivery since I was at work. Although I already knew that Brown does not have refrigerated trucks, but figured that maybe they would be in the area early. The flowers were a Martha Stewart Design. Arrived home and called my Mother about six p.m. She had not received said flowers. Flowers were delivered at 7:15 Friday night. Mom said flowers were (HOT) Called 1-800 flowers.
I was on hold for wuite some time before speaking with an agent. Explained situation, she said that they would ship another arrangement out and mom would get them on Sunday. I know for a fact, most, if not all florist shops are closed on Sunday, but I was willing to give them the benefit of the doubt. Called 1-800flowers on Sunday, and much to my dismay, no flowers--florist shops are closed.
Told agent I wanted my money back, however, she wanted to send a gift card. At this time I am not interested in any gift card only wanting my money back. I had had enough since it is now late Sunday afternoon, so I decided I would take care of it on Monday. called 1-800flowers and requested my money be refunded.
I have used Dolly's in the past and never had any problems. Their arrangements are breathtakingly beautiful and also very reliable. My best friend swears by them. I will not stray again. Sincerly, Lynda
---------------------------------------------------------------------------------------------------------------------------------
Date: Tue, 8 Apr 2008
From: Christina
To: dollysflorist@yahoo.com
Subject: Re: wedding proposal
I wanted to send you a note to thank you so much for the flowers. They were beautiful- everyone commented on how beautiful all of the flowers were.
Thank you for your patience and fantastic customer service!!
Sincerly,
Christina and Eddy
---------------------------------------------------------------------------------------------------------------------------------
Date: Mon, 12 Nov 2007
From: Don and Marie
To: dollysflorist@yahoo.com
Subject: Thank you for beautiful flowers
I want to thank you for the extrodinary basket arrangement for John Collins memorial service. It was utterly beautiful and I appreciate the artistic and special beauty of it. The Service was conducted today and we were pleased.
Thank you again,
Don and Marie
Largo, Florida
---------------------------------------------------------------------------------------------------------------------------------
Date: Tue, 23 Oct 2007
From: Senia
To: dollysflorist@yahoo.com
Subject: THANK YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
OMG !!!!! THANK YOU SOOO MUCH....i miss you as my # 1 kindest, patient, sweetest customer ever....I mean it..
i hope everything is going GREAT for you.. !
The flowers are BEAUTIFUL !!!!!!! GORGEOUS, breath taking... THE BEST EVER !!!!!!!!!
they are soo lovely...you know ...I am at a period where i am getting tested by God and am going through my trials and tibulations.........from the bottom of my heart...you will never know how much these flowers mean to me...and a lil secret...I love roses and now lillies and guess what's on these ...those 2....I don't know if you picked them out or God just reassured me w/ His Lillies that He's right by my side :o) and We will come out victorious !!!!!!
THANK YOU AGAIN !!!!!!!!!
XOXOXOXOXOXOX
---------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------
From:Tina Zagerman
To: dollysflorist@yahoo.com
Date: Friday, May 22, 2009 11:48:03 AM
Subject: Thank you
I just wanted to thank you for the flowers you sent to my boss’s daughter yesterday. And for the flowers you sent to Mr. Phil Bakes daughter a few weeks ago. You gals always do such a terrific job and it is greatly appreciated.
I look forward to working with you again this year on the Strategic Forum Holiday party at Turnberry Isle Resort in December and the WPO event in January 2010 at the Epic Hotel.
Have a wonderful safe weekend!
Tina Zagerman
Executive Assistant to Seth Werner
Chairman/CEO
Cypress Creek Capital
‘Building Valuable Partnerships’
www.cypresscreekcapital.com
Venture Corporate Center 11
200 S. Park Road, Suite 301
Hollywood, FL 33021
tzagerman@cypresscreekcapital.com
P: (954) 744-5556 F: (954) 744-5551
